Refund Policy

• The eSIM cannot be installed because of a fault on our side or our network partners’ side (for example, an invalid QR code or a provisioning error), and our support could not fix it.
• You were charged twice for the same order.

• The eSIM has been installed on a device or activated — including when only part of the data was used.
• Your device does not support eSIM or is locked to a carrier. Please check before you buy.
• The plan expired unused after activation.

Write to [email protected] with your order number and a short description of the problem (screenshots help). We usually reply within one business day. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them.

This policy is part of our Terms of Service. It does not affect any mandatory consumer rights you have under the law of your country.